To ensure proper delivery~ it is very important to provide the correct address and phone number for the recipient. Please make sure recipient is home and able to accept flowers. If order is going to a hospital, please make sure recipient has not been discharged and not in ICU. The Ruffly Rose is not responsible for arrangements lost due to incorrect information that has been provided, or if recipient happens to be out of town at time of delivery. Please review your order carefully before submition.